> ## Documentation Index
> Fetch the complete documentation index at: https://docs.deltalead.ai/llms.txt
> Use this file to discover all available pages before exploring further.

# Omnichannel Lead Capture: All Channels, One Profile

> DeltaLead unifies leads from WhatsApp, Meta Ads, MercadoLibre, phone, web forms, and email into a single contact profile, eliminating duplicates.

DeltaLead consolidates every lead interaction across all your inbound channels into a single unified contact profile. Whether a prospect first messages you on WhatsApp, clicks a Facebook ad, finds your listing on MercadoLibre, or fills in a web form, all of those touchpoints merge into one record with one conversation history. Your team sees the full picture in a single inbox — and your AI agent never asks a lead to repeat information they already gave.

## Supported inbound channels

<CardGroup cols={2}>
  <Card title="WhatsApp" icon="whatsapp">
    The primary channel for most automotive leads in Latin America. The AI agent responds in under 9 seconds on the same WhatsApp Business number your dealership already uses. Inbound and outbound messages, voice notes, and VoIP calls all flow through the same thread.
  </Card>

  <Card title="Meta Ads (Facebook & Instagram)" icon="meta">
    Leads generated from Facebook Lead Ads and Instagram campaigns enter DeltaLead automatically the moment the form is submitted. The AI agent initiates contact within seconds, while purchase intent is still high.
  </Card>

  <Card title="MercadoLibre" icon="tag">
    Inquiries from MercadoLibre vehicle listings are captured and handled by the AI agent in the same unified inbox. Stock questions are answered from your live inventory, and leads are qualified before reaching your team.
  </Card>

  <Card title="Web Forms & Typeform" icon="file-lines">
    Contact forms on your dealership website and Typeform surveys connect directly to DeltaLead. Submissions create or update a lead profile and trigger the AI conversation flow immediately.
  </Card>

  <Card title="Phone Calls" icon="phone">
    Inbound calls from traditional phone lines and WhatsApp VoIP are answered by the AI agent, transcribed automatically, and added to the lead's conversation history. Call recordings are stored and reviewable from the dashboard or your CRM.
  </Card>

  <Card title="Email" icon="envelope">
    Inbound emails are captured and attached to the matching lead profile. The AI can respond or flag for human follow-up depending on your configuration.
  </Card>
</CardGroup>

## How deduplication works

When a lead contacts your dealership through more than one channel, DeltaLead identifies them as the same person and merges all touchpoints into a single profile.

**Example:** A prospect sends a WhatsApp message on Monday, submits a web form on Wednesday with the same phone number, and calls on Friday. DeltaLead matches on shared identifiers — phone number and email address — and consolidates the three interactions into one lead record with a single chronological history. That lead counts as one Monthly Active Client (MAC), not three.

<Steps>
  <Step title="Lead arrives via first channel">
    DeltaLead creates a new lead profile and the AI agent begins the conversation.
  </Step>

  <Step title="Lead re-engages on a second channel">
    DeltaLead checks for matching phone number or email in existing profiles.
  </Step>

  <Step title="Match found — profiles merged">
    All conversations, call transcripts, and qualification data are unified under one profile. The AI agent picks up the conversation with full context, never asking the lead to re-introduce themselves.
  </Step>

  <Step title="No match found">
    A separate profile is created. You can merge profiles manually from the dashboard if you identify a duplicate later.
  </Step>
</Steps>

## Unified inbox

Every member of your sales team works from a single inbox that shows all leads and their full cross-channel conversation history. There are no siloed channel views, no missed messages because someone was only watching WhatsApp, and no leads falling through the cracks because the person who handled the call is out of office.

The unified inbox gives your team:

* **Full conversation history** across every channel, in chronological order.
* **AI-generated summaries** so sellers can understand a lead in seconds without reading the entire transcript.
* **Next suggested action** generated by the AI after each conversation.
* **Lead score** based on purchase intent, budget, and urgency — sorted so the hottest leads appear first.
* **Manual takeover** — any seller can take over a conversation from the AI at any time, and return it to the agent afterward.

## Channel-specific ownership notes

<Accordion title="WhatsApp number ownership">
  Your dealership's WhatsApp Business number stays in your name. DeltaLead operates on your number using the permissions you grant through the Meta Business API. If you bring your existing number, it remains yours if you ever leave. If you choose to rent a number through DeltaLead, that number stays with DeltaLead — so confirm your number strategy at the start of onboarding.
</Accordion>

<Accordion title="Meta Business account ownership">
  Your Meta Business account (Facebook and Instagram) remains in your name. DeltaLead connects to it with the access you grant and operates ad leads and message threads on your behalf. Revoking access at any time returns full control to you.
</Accordion>

<Accordion title="MercadoLibre account ownership">
  Your MercadoLibre seller account remains in your name. DeltaLead reads listing inquiries using the API permissions you authorize. Your listings, reputation, and account history are unaffected.
</Accordion>

<Info>
  All channel connections are configured during onboarding. Onboarding typically takes between one week and one month depending on the number of channels and the complexity of your existing setup. You can activate channels individually — for example, start with WhatsApp and Meta Ads, then add MercadoLibre and web forms in a second phase — without interrupting your current operations.
</Info>