> ## Documentation Index
> Fetch the complete documentation index at: https://docs.deltalead.ai/llms.txt
> Use this file to discover all available pages before exploring further.

# Connect Messaging Channels and Lead Sources to DeltaLead

> Connect WhatsApp, Meta Ads, MercadoLibre, web forms, email, and phone calls to DeltaLead so every lead lands in your unified inbox automatically.

Every channel you use to reach buyers — or that buyers use to reach you — feeds into a single DeltaLead inbox. When you connect your lead sources and messaging channels, DeltaLead unifies them into one profile per customer: if the same person messages on WhatsApp, fills out a web form, and then calls, that's one lead with one history, not three duplicates. The AI agents respond on each channel in under 9 seconds, 24/7, so no inquiry goes unanswered regardless of when it arrives.

<Note>
  All channels are connected and configured during the DeltaLead onboarding process. Your onboarding specialist handles the technical setup, Meta verifications, and testing for every channel before your team goes live.
</Note>

## WhatsApp Business

WhatsApp is typically the highest-volume channel for automotive leads. DeltaLead connects to the WhatsApp Business API and manages all conversations through the platform.

<Steps>
  <Step title="Choose your number">
    You can use your existing WhatsApp Business number or set up a new one. Using your existing number keeps continuity with leads who already have it — no need to communicate a new contact.
  </Step>

  <Step title="Understand the trade-off for existing numbers">
    Connecting your number to DeltaLead via the WhatsApp Business API means it can no longer be used simultaneously in the WhatsApp Business app. The two can't run in parallel. If you want to preserve your current number, simply port it — your contacts and chat history stay intact on the DeltaLead platform.
  </Step>

  <Step title="Complete Meta verification (new number option)">
    If you're using a new SIM or eSIM, place it in any phone for approximately 5 minutes to receive the Meta verification SMS. Once verified, you can remove the SIM — it doesn't need to stay in a device. The number is now registered to your Meta Business Account and ready to use in DeltaLead.
  </Step>

  <Step title="Go live">
    Once connected, all inbound WhatsApp messages go to DeltaLead. The AI agent handles qualification, follow-up, and appointment scheduling. Your team receives conversations in the unified inbox and can take over at any point.
  </Step>
</Steps>

<Note>
  WhatsApp calls (VoIP) work on the same number — no additional configuration required. Inbound WhatsApp calls are included from the Growth plan; outbound WhatsApp calls are included from the Advanced plan.
</Note>

## Meta Ads (Facebook & Instagram)

Connect your Meta Business account to capture leads from Facebook Lead Ads and Instagram Ads directly in DeltaLead.

* Your Meta Business account remains entirely in your name — DeltaLead operates with the permissions you grant, and your ad account, pages, and data stay yours.
* Leads submitted via Facebook Lead Ad forms and Instagram Lead Ads appear in DeltaLead within seconds of submission.
* The AI agent engages each lead immediately, while purchase intent is still high.
* Instagram direct message inquiries from ads can also be routed to the DeltaLead inbox.

## MercadoLibre

Connect your MercadoLibre account to bring automotive listing inquiries into DeltaLead.

* All buyer messages and listing inquiries from MercadoLibre sync to your DeltaLead inbox automatically.
* The AI agent qualifies MercadoLibre leads the same way it qualifies leads from any other channel — scoring them by purchase intent, budget, and urgency.
* Leads are unified: if a buyer reaches out on both MercadoLibre and WhatsApp, DeltaLead merges them into a single profile.

## Web forms

Capture leads from your dealership website or landing pages without building custom backend logic.

* **DeltaLead form snippet** — embed a lightweight form snippet on any page. Submissions create qualified lead profiles in DeltaLead instantly.
* **Typeform** — connect your existing Typeform account. Every response syncs to DeltaLead and triggers the AI qualification flow automatically.
* All form responses are treated as leads, enriched with AI scoring, and added to the unified inbox alongside leads from every other channel.

## Email

Connect Gmail to route inbound email inquiries into DeltaLead as leads.

* Emails sent to your connected inbox are parsed and converted into lead profiles automatically.
* The AI agent can respond to email inquiries on your behalf, maintaining context across replies.
* Email leads are unified with the same contact's WhatsApp or form activity if DeltaLead identifies a match.

<Note>
  Email response via AI is available for inbound inquiry handling. For outbound lead nurturing sequences, see the campaigns and follow-up documentation.
</Note>

## Phone calls

DeltaLead supports two types of call connectivity depending on your plan:

**WhatsApp calls (VoIP)** — available from the Growth plan. Calls ring inside the WhatsApp chat the lead already has open with your dealership. There's no unknown number for the customer, no per-minute charge, and no separate telephony setup. The AI can initiate a call mid-conversation — for example, by asking "Want me to call you for a minute to go over it?" — and transfer to a human advisor at any point.

**Traditional telephony** — available on Enterprise. Inbound and outbound calls over standard phone lines, for dealerships that need a traditional phone number alongside WhatsApp. Call recording, transcription, and AI summaries are included.

<Tip>
  WhatsApp calls don't require any additional phone hardware. Because they use VoIP over data, they work anywhere the lead has an internet connection and cost nothing extra for the customer.
</Tip>

## Notification channels

Keep your team informed in real time without requiring them to log into DeltaLead constantly.

**Slack** — DeltaLead sends real-time notifications to the Slack channels of your choice when new leads arrive, leads are qualified, or appointments are scheduled. Individual sellers can also receive private messages for their assigned leads.

**Microsoft Teams** — the same real-time lead alerts are available for dealerships that use Microsoft Teams as their collaboration tool. Notifications are configurable by event type and channel.