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The questions below cover what dealerships ask most often before going live with DeltaLead — from how the AI handles calls and avoids making up prices, to how billing works, what happens to your data if you cancel, and which CRMs you can connect today.

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AI & Features

DeltaLead AI agents converse in Spanish with configurable regional variants — Argentina (es_AR), Mexico (es_MX), Costa Rica (es_CR), and Colombia (es_CO) — as well as Brazilian Portuguese (pt_BR) and US English (en_US). You configure the language variant per agent, so the tone and phrasing match the market you sell in.
Yes. DeltaLead responds to inquiries and manages leads 24 hours a day, 7 days a week, including weekends and public holidays. Your dealership never loses an opportunity because no one was available to respond.
The agent does not respond from memory. Before stating anything, it queries your live inventory and your configured rules in real time. If a unit has been reserved, the AI will not offer it. If a time slot is taken, it will not propose it. Every price, discount, financing condition, and delivery window the AI can mention comes from rules you define — not from what the model infers. In practice: no customer arrives on Thursday to look at a car that sold on Tuesday.
Yes. During onboarding you configure exactly what information the agent can share, which discounts it can mention, which topics it must always escalate to a human advisor, and what tone it uses. The DeltaLead team loads your commercial playbook and fine-tunes it against real conversations before you go live.
The AI detects when a lead needs human attention — or when they explicitly ask for it — and transfers the conversation to an advisor without the customer having to repeat anything. The advisor receives full context before stepping in: the vehicle the lead is interested in, their budget, whether they are trading in a used car, what was promised, and what still needs to be resolved. The handoff is immediate and informed.

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Calls & WhatsApp

DeltaLead supports two types of calls. WhatsApp VoIP calls ring inside the same chat the lead already has open with your dealership — there is no unknown number, no separate app, and no cost to the lead. WhatsApp calls handled by your sellers are available from the Starter plan onward; AI voice agents are available from Advanced onward. Traditional telephony (inbound and outbound landline calls) is available on Enterprise. With voice agents, a call can also be initiated from within a chat — the AI asks the lead if they would like a quick call, and if they agree, the call is placed automatically.
DeltaLead does not charge per minute or per call. WhatsApp calls are billed by Meta directly to your Meta Business account, with no DeltaLead markup: customer-initiated calls are free under Meta’s rules, and business-initiated calls may carry a Meta charge. Traditional telephony calls on the Enterprise plan are governed by your contract.
No. You can connect your existing WhatsApp Business number. Once connected, the number is managed through DeltaLead — you will need to stop using it directly in the WhatsApp Business app. If you prefer to keep your current number active in the app, you can set up a new SIM or eSIM: you only need to place it in any device for about five minutes to pass Meta’s verification, and then you can remove it. Your WhatsApp calls operate over this same number with no extra configuration.
No. DeltaLead uses Meta’s official WhatsApp Cloud API, and Meta bills messages, templates (marketing, utility, and authentication), and WhatsApp calls directly to your Meta Business account, at Meta’s rates and with no DeltaLead markup. DeltaLead charges nothing per message, per template, or per minute. You need your own Meta Business account with a payment method set up in Meta. See current rates in Meta’s WhatsApp Business pricing documentation.

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Billing & Plans

An active lead is any lead with at least one activity during the calendar month — a message, a call, an automatic follow-up, or any action by a seller in the platform. A lead counts once per month regardless of how much activity occurs: a lead that received an opening message, seven follow-ups, two calls, and twenty back-and-forth messages is one active lead, the same as a lead you exchanged two messages with. Leads with no activity in a given month don’t count. Growth and Advanced are priced by bands of active leads per month (up to 10,000); Starter has unlimited leads, and above 10,000 Enterprise applies. Prices are on the pricing page.
Nothing is blocked and your operation is never interrupted. Additional active leads are billed as overage per block of 100 leads, at a rate that depends on your plan (see the pricing page). This means you can size your band for your typical monthly volume and only pay for spikes — like a promotional event — when they actually happen. If overage becomes consistent across multiple months, it makes sense to move up a band.
Yes — 14 days free on all plans. DeltaLead coordinates a demo call to configure your account correctly from day one, so the trial runs on your real channels with your actual leads, not dummy data. Start at deltalead.ai.
No. All plans are available with monthly billing and no minimum commitment. The annual plan exists because it costs 20% less — not because it is required. The typical path: start with the 14-day free trial, continue month-to-month while you validate results with your own leads, then switch to annual whenever you are ready to lock in the discount. You can make that switch at any time.

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Data & Security

Your dealership owns all lead data. The leads, conversations, call recordings, and metrics generated in DeltaLead belong to you. DeltaLead processes this data solely to provide the service. The Meta Business account and WhatsApp Business Account remain under your dealership’s name — DeltaLead operates on them using the permissions you grant.
Yes — at any time, without needing to request permission. You can export leads, conversations, transcripts, call recordings, and reports in standard formats. All of this is also accessible via the REST API at https://platform-api.deltalead.ai/v1.
Export and deletion timelines are defined in your contract. In all cases you receive a window to export everything — leads, conversations, transcripts, and reports — and DeltaLead assists with the migration. Approved message templates and conversation history are yours to take. Your WhatsApp number is always yours, registered on your own WhatsApp Business Account, and you take it with you.

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Integrations

Yes. DeltaLead has native integrations with Salesforce, HubSpot, Dynamics 365, Pipedrive, Odoo, Bitrix, PilotSolution, Tecnom, and Google Sheets. If you use a proprietary or less common system, the technical team builds the integration during onboarding. From the Growth plan, you also have full access to the REST API and webhooks to build any custom connection yourself.
No. DeltaLead integrates with your existing DMS and syncs vehicle inventory, availability, and sales data. DeltaLead also includes a native DMS module if you ever want to consolidate — but it is optional and the decision is yours to make at any point.